Contact & support
Tap in.
Partnerships, press or help with the app: a real person reads every message. We aim to reply within one business day.
Common questions
I need help with the PinTap app or a pin.
PinTap support lives at pintap.xyz/support, with answers on accounts, scanning and events. You can also email support@threadtap.xyz; include the email on your PinTap account and, for pin issues, a photo of the pin.
How do I delete my PinTap account?
In the app: Me → Settings → Account → Delete Account. If you can’t access the app, see pintap.xyz/account-deletion or email us.
I want to run an activation or make connected merch.
Email support@threadtap.xyz with a line on your brand, your timeline and what you want people to unlock. We’ll come back with a scope.
Which phones work?
iPhones running iOS 18 or later, and NFC-capable Android phones running Android 8.0 or later. On iPhone, an App Clip lets you claim a pin before installing the full app.
Company
ThreadTap, Inc.
1000 Brickell Plz, Unit 4015
Miami, FL 33131
United States